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Opportuna Conseil Privacy Policy

Last updated: May 27, 2025

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Opportuna Conseil (hereinafter "we," "our company," or "Opportuna") places great importance on protecting your personal information. This privacy policy clearly and transparently explains our practices regarding the collection, use, disclosure, and protection of your personal information, in accordance with applicable legislation in Quebec and Canada.

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1. Applicable Legal Framework

We comply with the requirements of Quebec's Act Respecting the Protection of Personal Information in the Private Sector (ARPPIPS), as modernized by Bill 25, as well as the General Data Protection Regulation (GDPR) for our European activities.

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2. Data Controller

Opportuna Conseil is responsible for processing your personal information.

Contact details of the personal information protection officer: Email: info@opportunaconseil.com

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3. Personal Information Collected

We collect only the personal information necessary for the purposes identified below:

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3.1 Identification Information

  • First and last name

  • Email address

  • Telephone number

  • Postal address (if applicable)

3.2 Professional Information

  • Job title

  • Company name

  • Industry sector

  • Relevant professional experience

3.3 Navigation Information

  • IP address

  • Browser type and version

  • Pages viewed on our site

  • Visit duration

  • Approximate geolocation data

3.4 Other Information

  • Any content you voluntarily transmit to us (comments, messages, etc.)

4. Purpose of Collection and Use

We collect and use your personal information for the following purposes:

 

4.1 Primary Purposes

  • Service delivery: Providing our consulting services and responding to your requests

  • Client relationship management: Communicating with you, managing your client file

  • Contract execution: Fulfilling our contractual obligations

4.2 Secondary Purposes (with consent)

  • Marketing and communications: Sending newsletters, event invitations

  • Service improvement: Internal analysis to optimize our services

  • Research and development: Development of new services

4.3 Legal Purposes

  • Legal obligations: Compliance with our legal and regulatory obligations

  • Rights protection: Protection of our rights and legitimate interests

5. Legal Basis for Processing

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The processing of your personal information is based on:

  • Your informed consent for specific purposes

  • Performance of a contract or pre-contractual measures

  • Our legal obligations

  • Our legitimate interests, when these do not infringe upon your fundamental rights

6. Consent

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6.1 Characteristics of Consent

Your consent must be:

  • Free: given without constraint

  • Informed: you understand the purposes of collection

  • Specific: given for determined purposes

  • Clearly expressed: through positive action on your part

6.2 Withdrawal of Consent

You may withdraw your consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

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7. Communication and Disclosure

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7.1 Disclosure to Third Parties

We may communicate your personal information to:

  • Service providers: for hosting, technical maintenance, data analysis

  • Professional advisors: lawyers, accountants, consultants

  • Competent authorities: when required by law or court order

7.2 Transfers Outside Quebec/Canada

If we transfer your information outside Quebec or Canada, we:

  • Inform you in advance

  • Obtain your consent when required

  • Implement appropriate safeguards to protect your information

8. Information Retention

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8.1 Retention Periods

  • Active clients: during the contractual relationship + 7 years

  • Prospects: 3 years after last contact

  • Navigation data: 24 months maximum

  • Newsletters: until unsubscription + 1 year

8.2 Secure Destruction

Upon expiration of retention periods, we destroy your information in a secure and irreversible manner.

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9. Your Rights

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In accordance with applicable legislation, you have the following rights:

9.1 Right of Access

  • Obtain confirmation that we process your personal information

  • Access your information and information about its processing

9.2 Right to Rectification

  • Correct inaccurate or incomplete information

  • Complete incomplete information

9.3 Right to Erasure

  • Request deletion of your information in certain circumstances

  • Right to be forgotten to stop the dissemination of information

9.4 Right to Data Portability

  • Receive your information in a structured and commonly used format

  • Transfer it to another data controller

9.5 Right to Object

  • Object to the processing of your information for legitimate reasons

  • Object to direct marketing

9.6 Right to Restriction

  • Request temporary restriction of processing your information

10. Exercising Your Rights

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To exercise your rights, contact us: Email: info@opportunaconseil.com

We will respond to your request within 30 days of receipt.

 

11. Information Security

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We implement appropriate physical, technical, and administrative security measures to protect your information against:

  • Unauthorized access

  • Misuse

  • Unauthorized disclosure

  • Loss or destruction

These measures include:

  • Encryption of sensitive data

  • Strict access controls

  • Staff training

  • Regular security audits

12. Privacy Breach

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In case of a privacy breach likely to cause serious harm, we:

  • Conduct an incident assessment within 72 hours

  • Notify the Quebec Commission on Access to Information within required timeframes

  • Inform you without delay if your information is affected

  • Take necessary measures to limit consequences

13. Privacy Impact Assessment

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For processing presenting high risks to your rights and freedoms, we conduct a privacy impact assessment before beginning processing.

 

14. Policy Modifications

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We reserve the right to modify this policy at any time. Significant modifications will be communicated to you through:

  • Notification on our website

  • Email (if we have your address)

  • Any other appropriate means

15. Complaints

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If you believe your rights have not been respected, you may:

  • Contact us directly to resolve the problem

  • File a complaint with the Quebec Commission on Access to Information:

    • Website: cai.gouv.qc.ca

    • Phone: 1 888 528-7741

    • Address: 575, rue Saint-Amable, bureau 1.10, Quebec (Quebec) G1R 2G4

16. Contact Us

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For any questions concerning this privacy policy or the processing of your personal information:

Opportuna Conseil Email: info@opportunaconseil.com

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This policy complies with Quebec's Act Respecting the Protection of Personal Information in the Private Sector and the General Data Protection Regulation (GDPR).

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Thank you for trusting Opportuna Conseil.

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